Real time help

What if we could partner with our users to help them through processes in real time?

High level concept

What if we re-thought our entire Cloud market strategy? What if Instead of spending days or even weeks resolving issues back and forth through email, we could partner with our users to help solve issues in real time.


Support comes up time and time again as one of our biggest NPS detractors. What if we could solve the issue before users ever had to reach support? Before they ever had to scour the docs? We could join their team, waiting on standby for any questions they might have, big or small. We could be there to chat with them, offer our expertise, or even set up deployments for them. No more time wasted searching for answers for our users, and no more time deciphering cryptic NPS responses for us. No hand holding here, only real time help.
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These ideas are created by reviewing all of the ideas submitted by IBMers or clients. A big idea is formed if a theme is spotted when several smaller ideas are submitted. Notice one missing? Submit it here!